FAQ

Q: Where is packet pickup?

A: Packet pickup will be on Saturday, August 24 from 12:00 p.m. to 3:00 p.m. at Trek Bicycle located at 2108 Blanding Blvd in Jacksonville. There will also be packet pickup on site at Camp Blanding (Avenue A) from 5:00 to 6:00 p.m. on that date (if you have a military ID for access or if you are staying on-site).  We will have packet pickup again on race-day starting at 6:00 a.m. at Camp Blanding next to the transition area.

Q: Is this a USAT-sanctioned race?

A: Yes.

Q: Are we able to transfer race entries after the race closes?

A: Per USAT rules, race entries are not transferable.

Q: Is there going to be a mandatory bike inspection at bike check-in?

A: No, however, all bikes will be checked for bar end plugs and must meet USAT safety standards. USAT Officials do conduct spot checks during transition setup and any equipment found during the race that does not meet these standards will be flagged and you will not be allowed to complete the race.

Q: Will there be wave starts for the swim?

A: Yes, see the Race Day Schedule information page for wave groups and times.

Q: What are the course cutoff times?

A: The course cut-off times apply to the Olympic course only, and are as follows:

    • Swim (1 hour and 10 minutes from last Olympic wave start time)
    • Bike (3 hours and 10 minutes from last Olympic wave start time)
    • Finish (4 hours and 30 minutes from last Olympic wave start time)

Q: Registration is closed, can I register on race day?

A: No, there will not be race day registration this year.

Q: What is the distance for the Sprint Race?

A: Please see the Course Info page for a breakdown of the distances for each event.

Q: What are the Aquabike distances?

A: The Aquabike is the same course and distance of the Olympic triathlon except no run. You will swim 1500 meters (.93 miles) and Bike 40 kilometers (24.8 miles).  And you’ll enjoy cool drinks while everyone else runs in the heat.  Nice, huh?

Q: Can I get my award if I am not present?

A: No. All award winners must be present to receive their award.  Awards for the sprint distance will commence at 10:00 a.m. and awards for the Olympic distances will follow at 11:00 a.m.

Q: Will there be discounts for military and emergency services professionals again this year?

A: Yes, we will give $10 off of Military/Police/LEO/Fire/EMS athletes.

Q: What is the refund policy?

NO REFUNDS. If approved, a one-time transfer may be available if requested no later than 14 days prior to event.

Also, please check the website prior to the race to make sure there have been no changes.  We also have a Twitter account you can monitor for updates.